Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of EnaTalk, a WhatsApp automation platform for reminders, occasion wishes, and appointment management, operated under the business name Ramkrishna Upanibesh Jadavpur ("EnaTalk", "we", "us"). By using EnaTalk, you agree to these Terms.

1. The service

EnaTalk allows business customers to send automated and semi-automated WhatsApp messages to their own customers, including but not limited to appointment reminders, booking confirmations, and festival or occasion greetings. EnaTalk operates using Meta's official WhatsApp Business Platform.

2. Eligibility

You must be at least 18 years old and authorised to act on behalf of the business you represent to use EnaTalk. You are responsible for ensuring that your use of the platform complies with applicable laws in your jurisdiction.

3. Your account

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs through your account.
• You agree to provide accurate information when setting up your account and WhatsApp Business connection.

4. Acceptable use

You agree that you will not use EnaTalk to:

• Send messages to recipients who have not consented to receive them, in violation of WhatsApp's Business Policy.
• Send spam, unsolicited marketing, or misleading content.
• Send content that is unlawful, defamatory, harassing, or fraudulent.
• Attempt to circumvent WhatsApp's or Meta's platform policies or rate limits.
• Resell or sublicense the platform without our written consent.

We reserve the right to suspend or terminate accounts that violate these Terms or WhatsApp's policies.

5. Consent for messaging

You are solely responsible for obtaining valid opt-in consent from your end customers before sending them messages through EnaTalk, in accordance with WhatsApp's opt-in and messaging requirements. EnaTalk is not responsible for consent violations caused by how a business customer uses the platform.

6. Fees and payment

Some features of EnaTalk may require a paid subscription or usage-based fees, including charges passed through from WhatsApp's conversation-based pricing. Fees, where applicable, will be communicated to you before you are charged. Failure to pay applicable fees may result in suspension of service.

7. Service availability

We aim to keep EnaTalk available and reliable, but message delivery ultimately depends on WhatsApp's and Meta's infrastructure and policies, which are outside our control. We do not guarantee uninterrupted or error-free service.

8. Intellectual property

EnaTalk's software, branding, and platform design are the property of EnaTalk and may not be copied, modified, or distributed without permission. Content you send through the platform (such as your message templates and customer data) remains yours.

9. Limitation of liability

To the fullest extent permitted by law, EnaTalk shall not be liable for indirect, incidental, or consequential damages arising from your use of the platform, including missed messages, delivery failures, or account suspension by Meta/WhatsApp resulting from your use of the service.

10. Termination

You may stop using EnaTalk at any time. We may suspend or terminate your access if you breach these Terms, misuse the platform, or violate WhatsApp's policies, with notice where reasonably possible.

11. Changes to these Terms

We may update these Terms from time to time. Continued use of EnaTalk after changes are posted constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

13. Contact us

For any questions about these Terms, write to us at info@enatalk.in.